Reset Customer Experience User Password

• It is possible to manually send a password reset link to Customer Experience users if they are having problems with the password reset process.

  • This applies to the Booking Portal, Student Portal and Teacher Portal.

• This requires user permissions - please contact your System Administrator if you do not have permissions to do this.

Instructions

• Navigate to the Account in question.

• Click through to the related Contact record for the Account

Open

• On the Contact record, click on “View Customer User”

Open

• Ensure User is “Active”, then press “Reset Password”

  • This will trigger a password reset email to the user sent to the user email address with a link to click to reset their password.