Deactivating a Teacher Portal Account

Owned by Richard Turnbull
Jul 04, 2022
2 min read

  • This article advises how to deactivate a Teacher Portal Account when a teacher leaves your organisation.

  • It is important to deactivate any teachers that no longer require access for GDPR reasons, but also as they are still using a license in your system.

  • Login to your Org and find the Teacher Account you wish to deactivate.

  • Click on Contact Login User, then click on the Contact record name to go through to their Contact record:

  • When in the Contact record, click “Disable Customer User” at the top right:

  • The system will ask you to confirm the action - once confirmed, the user is disabled.

  • If the Teacher is no longer working for you, it is worth updating the Contact and Account record at the same time.

  • Untick the Active flag on the Contact record:

  • Go back to the Account record and change the Status Teacher to Inactive.

  • You can make them active again if they return to work for you in the future.

 

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