Writing Off Balances

There maybe cases where you wish to settle an account with an outstanding balance, possibly for goodwill or to “write-off” smaller bank charges.
Pre-requisites (please contact your System Administrator if these are not in place)
- A separate “bank” account record to keep these allocations separate from the real bank account
- A separate payment method to use for these transactions.
- A “write-off” Service that can be used to record the transaction against, linked to the appropriate nominal code for reporting.

Navigate to the Finance Details tab of the relevant Account.
First create a Manual Credit Note for the value of the “write-off”
- Ensure this is using the “Write-Off” Service
- For more information on Manual Credit Notes, see this article.
The screen will then look similar to this:

Once you have the manual Credit on the Account, you can settle the account using a ZERO Receipt.
Open the Receipt screen and complete as follows:

Note that the value of the receipt must be ZERO.

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