Writing Off Balances

• There maybe cases where you wish to settle an account with an outstanding balance, possibly for goodwill or to “write-off” smaller bank charges.

• Pre-requisites (please contact your System Administrator if these are not in place)

  • A separate “bank” account record to keep these allocations separate from the real bank account

  • A separate payment method to use for these transactions.

  • A “write-off” Service that can be used to record the transaction against, linked to the appropriate nominal code for reporting.

Steps

• Navigate to the Finance Details tab of the relevant Account.

• First create a Manual Credit Note for the value of the “write-off”

  • Ensure this is using the “Write-Off” Service

  • For more information on Manual Credit Notes, see this article.

• The screen will then look similar to this:

Open

• Once you have the manual Credit on the Account, you can settle the account using a ZERO Receipt.

• Open the Receipt screen and complete as follows:

Open

Note that the value of the receipt must be ZERO.