Resetting your password

• This article explains how to reset your password if you have forgotton it and you cannot login.

• If you know your password and can login, but would like to change it for security reasons, please see this article.

Instructions

1. Go to https://login.salesforce.com/ (or alternatively your school’s custom login URL)

2. Click on “Forgotton Your Password?”

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3. Enter your username. This is typically the same as your email address. If you do not know your username, contact your System Administrator.

4. Click on Continue.

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5. You will then be sent an email containing a link to reset your password. Click on the link.

6. Enter the answer to the security question and press Continue. If you have not set up a security question or do not remember the answer, contact your System Administrator who will send you a password reset email, then follow the steps in this article to set up a security question.

7. You will then be able to set up a new password and access the system.

8. If you have any problems, please contact your System Administrator.