The default agent commission on the agent account record is percentage based and applies commissions during the booking process depending on whether the Price item 'allow commission' is ticked AND if the Price 'allow commission' is ticked.
This provides granular control over whether a commission is applied by default, to a specific Price - which can be based on Qty.
This configuration provides an easy way to setup default commissions across priceitems.
Some schools offer more detailed commission structures to their agents, typically different commission percentages or amounts based on Product/Service or by School for multi-schooled clients or by Agent Market Country.
Commission overrides are set using the Account Finance Settings object.
This is accessible as a related list at the bottom section of the Agent Account record OR directly via the Account Finance Settings tab (please ask your systems administrator to make this available for you).
A priority or hiearchy applies as to which setting takes precedence as follows:
1. Agent linked Account Finance Setting (Service, School)
This is an override commission applied to a specific agent and can be used to increase or decrease the commission earned - it overrides any settings below - 2 and 3. You may specify a percentage OR amount.
2. Agent-Less Account Finance Setting (Agent Market (can be all), Service, School)
This is an override commission which will be applied to any price where the price 'allow commission' has been ticked.
Note that if Market Country is <none> then it will be applied to the linked Service or School (only one needs to be updated) so this should be treated very carefully, as this could easily grant a commission to a service OR school regardless of agent.
This overrides 3 below but can be overridden by 1 above.
3. Agent Default Commission Setting (Service, School)
This is the default commission percent setting on the agent account record. It gets applied to any price which has 'allow commission' ticked AND where the price item 'allow commission' is also ticked.
Step-by-step guide
- Open the agent account record
- Scroll to the Account Finance Settings section
- Click 'New' to create a new account finance settings record
- Select Service to assign to a specific service, select School to apply to a specific School
- Set the commission percent % or amount to be applied
- Set the From/To dates (these use the booking date - typically todays date - to apply
- Set Active = ticked when you wish to make this active
- TEST
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