It is crucial that all Credits and Receipts are allocated in the system to avoid a build up of unallocated finance - this can impact on reporting and further changes made to the related Enrolments/Accounts.
There may be cases where there is a Invoice and a Credit on an Account that equal each other (so the Account Balance may be £0), but they are not allocated to one another for various reasons.
An example of a credit might be an enrolment change; or it could be a ‘manual’ credit as a refund for good will or an issue at the school.
A clear sign there are unallocated credits is if there are values in the Total Balance column against a transaction, which are not balances owed. Consider the following example:
Steps
It is possible to ‘cross allocate’ Invoices and Credits together using a £0 value Receipt.
Open the Receipt screen in the relevant Account.
To allocate a Credit, you need to click the ‘Show CRE’ tickbox on the receipt screen:
It is important to ensure the Receipt value is correct and the account balance is as expected