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Schoolworks Technical support is included with your Schoolworks licensing fee and is for help related to a feature of Schoolworks which is not working - typically a bug or system malfunction.
Additional support such as training, help with reporting, document creation, setup of Schoolworks (products, pricing, templates) integrations will typically incur additional time based fees or a premium support package.
We will advise if this is the case.
Technical support requests can either be made via our Support Portal or via an email request to support@schoolworks.io
In either case, we will need to have a user account setup in our Support System (Atlassian) so that your email address is recognised by our ticketing system.
If you have not submitted a request before or you have just joined your school please ask your manager or HR department to send an email with your details - first/last name, department and email address to support@schoolworks.io so we can set up support account for you.
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